There are different qualifying rules depending on the type of account you have.
There are 5 reward levels.
To qualify for reward level 1 you need to
Or you need to have an active Private Wealth Credit Card Facility with at least R10 000 spend each month or R30 000 average spend over the last 3 months and ensure all your accounts are in good standing.
To qualify for reward Levels 2, 3, 4 or 5 you need to
To qualify for reward levels 2, 3, 4 or 5 you need to:
Note
Things to remember
If you have a Private Wealth Juristic or Business Account, meet the sufficient deposit rule and your account is in good standing, you will qualify to earn eBucks on reward level 2 until 31 August 2015. From 1 September 2015, Private Wealth Juristic or Business Accounts will be migrated to eBucks Rewards for Business.
Yes, eBucks earned on a joint account will be allocated as follows; the qualifying spend on the joint account will be split equally between the number of individuals who have authority to transact on the account. eBucks will then be allocated to each individual who has authority to transact on the account and an eBucks account according to their respective reward level.
Note: Individuals who have authority to transact on a joint account must have an eBucks account in order to earn eBucks (if they do not, they will not earn eBucks).
No, you must be registered members of the eBucks Rewards Programme in order to earn rewards on your smart device, fuel, airtime, electricity or shopping purchases.
Good standing means that none of your Private Wealth and FirstRand Bank accounts and credit agreements should be overdrawn, or be in arrears, or be in default, nor should the account holder be undergoing sequestration, or be subject to any legal process with Private Wealth or FirstRand Bank as defined in our terms and conditions.
Once you have qualified, your reward level is determined by the number of reward level points you collect in a calendar month (except if you are on reward level 1 where you can't get points). Your reward level will give you an eBucks earn percentage. Your reward level will also determine which Discounts and Benefits you can enjoy.
There are so many ways in which you can collect points to move up a reward level. The more you do, the more points you collect, and the more eBucks you earn. You collect points based on how you use your bank account every month.
Please refer to the 'How do I collect points' section to see how you can collect points each month.
The new rules are effective from 1 July 2015. Remember, rewards are allocated around the 8th day of each month, based on your banking behaviour in the previous calendar month. The first eBucks allocation based on the new rules will be made around the 8 August 2015.
Yes, if you qualify you will continue to earn eBucks. The amount of eBucks you will earn depends on your reward level.
Card swipes
Note
Online shopping
Note
International shopping
Note
The amount on which you earn eBucks is limited to 20% of your total monthly qualifying Private Wealth Current and Credit Card spend or a total rand spend (on Checkers & Shoprite purchases only) of R15 000 per month, whichever occurs first.
Note
Note
The amount on which you earn eBucks is limited to a total monthly rand spend (on qualifying FNB Connect contracts and/or prepaid airtime purchases only) of R625.
The amount on which you earn eBucks is limited to a total monthly rand spend (on qualifying all networks* prepaid airtime purchases only) of R1 000.
* 'All networks' refers to all cellular networks other than FNB Connect.
** Standard network rates apply.
The amount on which you earn eBucks is limited to a total monthly rand spend (on qualifying prepaid electricity purchases only) of R3 000.
The amount on which you earn eBucks is limited to a total monthly rand spend (on qualifying Smart Device contracts only) of R500.
You can purchase airtime through any FNB electronic channels, such as an FNB ATM, Cellphone Banking, Online Banking, or through the Private Wealth Banking App. Prepaid airtime and electricity purchased through these channels earn eBucks.
No, only airtime purchased through your account through FNB's electronic channels qualifies to earn eBucks.
You will earn eBucks when you purchase fuel at any fuel service station using your Private Wealth Current Card and Credit Card. FNB cannot be held responsible should a fuel retailer refuse to accept a Private Wealth Current and Credit Card for payment.
If, for whatever reason, the fuel retailer does not accept the cards mentioned above, you will not earn rewards on that transaction. If a fuel service station does not process a transaction correctly as a fuel transaction, you will not earn a fuel reward on this transaction. This is because FNB cannot identify a qualifying transaction, at the time the transaction is processed by the fuel service station. (This means FNB cannot identify the transaction as a fuel transaction and we therefore cannot redeem any rewards for this transaction, irrespective of whether the FNB consumer can establish after the fact that it was indeed a fuel transaction.)
There are two reasons that you may not have been paid eBucks for your fuel purchases you have made:
01 The fuel purchase was made using a Private Wealth Debit or Petrol Card linked to your Current or Single Facility Account.
Please note that Private Wealth does not do any manual rewards allocations and review claims for purchases made using a Debit (not personalized, or embossed) or Petrol Card linked to a Private Wealth Current or Single Facility Account, as these cards do not qualify to earn Rewards.
With the introduction of Chip and Pin Current Cards on Private Wealth Current or Single Facility Accounts, FNB is in the process of phasing out the Debit Cards and Petrol Cards linked to your Current or Single Facility Account. The Chip and Pin Current Cards have enhanced functionality (clients can make online purchases), enhanced security (lost card protection), and are also personalized.
02 The fuel purchase was made using a Private Wealth Current or Credit Card, but was processed incorrectly by the fuel service station.
Fuel purchases made using your Private Wealth Current or Credit Card qualify to earn eBucks on your fuel purchases. When you purchase fuel at a service station the transaction can be processed in one of two ways:
Please send us an email with the below documents and information so that we can ensure that you get your eBucks Rewards on your fuel purchases. If the fuel merchant has not correctly processed the transaction, we will approach the merchant on your behalf and ask them to rectify their process. Should you continue to experience the same problem at the same merchant, please try an alternative fuel merchant.
Please email the following to servicesuite@fnbprivateclients.co.za:
You will earn eBucks when you purchase groceries at any grocery retailer (except for Checkers & Shoprite where you can earn up to 15% back in eBucks) using your Private Wealth Current Card or Credit Card and the purchase can be identified by the internationally recognised Merchant Category Code (MCC) 5411. Private Wealth cannot be held responsible should a grocery retailer refuse to accept a Private Wealth Current, Credit Card for payment.
If, for whatever reason, the grocery retailer does not accept the cards mentioned above, you will not earn eBucks on that transaction. If a grocery retailer does not process a transaction correctly as a grocery transaction, you will not earn eBucks on this transaction. This is because Private Wealth cannot identify a qualifying transaction, at the time the transaction is processed by the grocery retailer. (This means Private Wealth cannot identify the transaction as a grocery transaction and we therefore cannot redeem any eBucks for this transaction, irrespective of whether the Private Wealth can establish after the fact that it was indeed a grocer transaction.)
There are two reasons that you may not have been paid eBucks for your grocery purchases you have made
01 The grocery purchase was made using a Private Wealth Debit Card linked to your Current or Single Facility Account.
Please note that Private Wealth does not do any manual Rewards allocations and review claims for purchases made using a Debit (not personalized, or embossed) linked to a Private Wealth Current or Single Facility Account, as these cards do not qualify to earn Rewards.
With the introduction of Chip and Pin Current Cards on Private Wealth Current or Single Facility Accounts, Private Wealth is in the process of phasing out the Debit Cards linked to your Current or Single Facility Account. The Chip and Pin Current Cards have enhanced functionality (clients can make online purchases), enhanced security (lost card protection), and are also personalised.
02 The grocery purchase was made using a Private Wealth Current or Credit Card, but was not processed as a grocery transaction by the grocery retailer.
Grocery purchases made using your Private Wealth Current or Credit Card qualify to earn eBucks. When you purchase groceries at a grocery retailer the transaction can be processed in one of two ways:
As a grocery transaction, with a specific grocery code (identifying the transaction as a grocery transaction), or the transaction can be processed as purchase transaction but not specifically a grocery transaction (for whatever reason).
eBucks on your Private Wealth accounts are based on a calendar month and will be paid into your account every month around the 8th of the following month.
The credits to your account can be deposited throughout the calendar month.
You can login to your personal Online Banking profile from 8 August 2015. Remember, rewards are allocated around the 8th day of each month, based on your banking behaviour in the previous calendar month.
You will also receive a monthly reward statement detailing what rewards and beneifts you have received in a month.
A share portfolio opened under a full discretion mandate whereby the appointed stock-broker / portfolio manager can manage your investments for you without your prior consent or knowledge.
A discretionary mandate whereby you authorise Private Wealth to manage investments as the sole and full discretion of Private Wealth in order to achieve the investment objectives as agreed upon and as updated in writing from time to time.
This means that this mandate is an unlimited mandate which authorises Private Wealth to act on your behalf in order to achieve the investment objectives without it being necessary to obtain further authority or consent from you to effect any transaction in investments in terms of this mandate.
A share portfolio opened under a non-discretionary mandate whereby you manage your own investments and the appointed stock-broker will only carry out investment instructions on your behalf and perform such acts necessary to give effect to instructions if he/she consults with you and gets your authority first.
